FAQ



1. About GLOBAL PS COMPANY FAN CLUB

2. About the Service

3. About Ticket Sales and Purchase

4. About the Membership Information

5. About the membership fee

6. About the Payment of Membership Fees

7. About Cancellation

8. Concerning the Japanese Fan Clubs HERESY, clubALICE, Korpokkur
9. About the site



1. About GLOBAL PS COMPANY FAN CLUB


What is the GLOBAL PS COMPANY FAN CLUB?
How much is the entrance fee and the annual fee?
What kind of services will be provided if I become a member?
What is different from the existing Japanese fan clubs?
Will I receive contents for all bands in equal shares?
Can we read the GazettE blog in HERESY?
Will the Japanese fan clubs be closed down for overseas fans because GLOBAL PS COMPANY FAN CLUB is made?
How is the membership period determined?
Will I be able to access the existing fan clubs for the artists as well?
How do I renew my membership?



What is the GLOBAL PS COMPANY FAN CLUB?


It is a completely new PS COMPANY official fan club membership service with which you can get services for all PS COMPANY bands.

You will also be able to access the web sites of HERESY (the GazettE), club ALICE (Alice Nine) and Korpokkur (Kra) and use the services of each fan club. You will be given ID and password for the sites. (Services provided differ depending on each fan club.) (This additional service was announced and added on February 14th, 2011. Time of implementation: coming soon, currently under construction)




How much is the entrance fee and the annual fee?


- First year: JPY 10,000 (entrance fee JPY2,000, annual fee JPY8,000)
- Second Year and after For Subscription: only annual fee JPY 8,000
Buy one year annual fee JPY 10,000


First year Second year and after
Subscription

10,000 JPY

8,000 JPY

One year payment

10,000 JPY

10,000 JPY



Note:
* We recommend subscription because the membership fee for the second year and after will be 8,000 JPY instead of 10,000 JPY.
* If you cancel the subscription from PayPal, your membership will automatically be cancelled regardless of the membership term. All data stored for fan club membership purpose will be deleted automatically because of the system configuration, therefore you can not access any services of the GLOBAL PS COMPANY FAN CLUB afterwards.
If you do not wish to renew your membership contract, please cancel your subscription right before the expiration date.



What kind of services will be provided if I become a member?


You will be able to access the web sites of HERESY (the GazettE), club ALICE (Alice Nine) and Korpokkur (Kra)
After joining the GLOBAL PS COMPANY FAN CLUB, you will receive ID and password to access each fan club site. You will be able to access the contents of the sites including videos, blogs and other services. (The services provided differ depending on each fan club.)

You will be able to purchase FC magazines of HERESY (the GazettE), club ALICE (Alice Nine) and Korpokkur (Kra) at a low price and shipping fee.
You can buy FC magazines of HERESY (the GazettE), club ALICE (Alice Nine) and Korpokkur (Kra).

You can find information within the "What's new?" section or the store within the GLOBAL PS COMPANY FAN CLUB site as to when new items are available for purchase.

"Verification as an official fan club member!"
All members will receive a membership card with their personal membership number
(You will be asked to verify your identity at the exclusive fan club events and in other cases.)

Special present!
You will receive a special item in celebration of becoming a member!

Get exclusive and exciting information on all bands!
You will be able to access exclusive interviews, reports, pictures, movies, messages and more from all bands provided through the web site.
You will be able to access the web site's contents right after you become a member.
(After you enter your ID and Password for the login.)

Presents from the band members to you!
You will get the chances to win personal belongings, from the band member and other autographed items.
(Shipping is of course free for contest winners! All you need to do is apply through the fan club site.)

Access to Advanced Ticket Sales!
You will have prior access to reserve concert tickets and tickets for exclusive fan club events of all bands. Purchases can be done easily online!
If you would like to get tickets of any concert of a PS COMPANY band, do not hesitate to contact us!
*Note: Some tickets may not be available depending on the capacity of the venue and/or for other reasons.
*Ticket will be given at the venue. When you receive ticket, please show your fan club membership card.

Domestic and international tour items will be made available simultaneously!
You will be able to purchase tour items and exclusive fan club items through the web site from your home country simultaneously to the release.

Enjoy the original fan club magazine!
You will be able to receive original photo-heavy magazines at reasonable price which will only be available through the fan club site

Communicate with the band members in real time!
Live streaming broadcasts for fan club members only! Various projects are planned!

Other services limited to members
This service is made for fans overseas, who have difficulties coming to Japan, attending concert and such.
Services will be gradually added, expanded and realized according to your request.
Please help us to implement theses new services!



What is different from the existing Japanese fan clubs?


1. This fan club is a completely new official fan club, unrelated to the existing Japanese fan clubs for each band.

You will be able to access the Japanese FC-only sites of HERESY (the GazettE), club ALICE (Alice Nine) and Korpokkur (Kra) via the GLOBAL PS COMPANY site along with the existing services of the fan clubs via GLOBAL PS COMPANY FAN CLUB in the future as announced on February 14th, 2011.
(However, only the GLOBAL PS COMPANY FAN CLUB membership card will be issued. HERESY (the GazettE), club ALICE (Alice Nine) or Korpokkur (Kra) card will not be given.)

2. If you join this one official fan club, you will be receiving this fan club's services for all bands.

3. Basically, all services provided will be original.

4. It is a fan club for people who live overseas or are of foreign nationality living in Japan.



Will I receive contents for all bands in equal shares?


Definitely. We provide services for PS COMPANY bands which does not have fan club in Japan yet.



Can we read the GazettE blog in HERESY?



Since the service contents have been revised of February 14th 2011, you will be able to read the GazettE blogs in HERESY. As soon as we have set up system, we will send you your ID and password for HERESY.



Will the Japanese fan clubs be closed down for overseas fans because GLOBAL PS COMPANY FAN CLUB is made?



The new rule has been announced by PS COMPANY.
Also please refer here for details.

http://www.pscompany.co.jp/global_fc/info/chart.pdf


How is the membership period determined?



Membership will last 1(one) year from the day you become a member.



Will I be able to access the existing fan clubs for the artists as well?



You will be able to access the existing fan club sites as soon as the system is ready.



How do I renew my membership?


1. Subscribed membership will be renewed automatically in the second year and after.

2. Others will be receiving a reminder mail 3 weeks before the renewal deadline. Please follow the instruction in the e-mail to renew your membership.


back to top ⇑



2. About the service


What is the gift?
Will I be charged for shipping if I win the gift?
How do I receive tickets for concerts and fan club events if I buy one in fan club?
I have not gotten my membership card and the present for new members.
Can I choose the shipping method for the membership card and present?
I lost my membership card. Can I get another one?
What kind of things will be sold at the store?
How much is the shipping fee for FC magazines?



What is the gift?


It is a personal present from the artists and/or a signed item.



Will I be charged for shipping if I win the gift?


No, you will not be charged anything.



How do I receive tickets for concerts and fan club events if I buy one in fan club?


Tickets will be handed to you at the venue, upon showing your membership card.



I have not gotten my membership card and the present for new members.


Membership cards are sent via EMS. If you haven't gotten yours within 3 weeks, please contact us. (pscompany_gfc@cooljapan.co.jp)



Can I choose the shipping method for the membership card and present?


All of items will be sent by EMS essentially. However, if you live in a country or area where EMS is not available, you will be contacted by the fan club office to decide upon the method.



I lost my membership card. Can I get another one?


Unfortunately, membership cards cannot be re-issued. Therefore please take good care of it.



What kind of things will be sold at the store?


Items from all bands are scheduled to be sold at the store from the first day of the each tour.

- Domestic and international tour items will be made available simultaneously.
- GLOBAL PS COMPANY FAN CLUB original artist goods, tour goods, FC-only magazine.
- CD, DVD (Indies only)
- Other products



How much is the shipping fee for FC magazines?


It depends on how many you purchase and the shipping method.

Please refer to the Japan post office official web site.

* Check rates and delivery days

* Rate schedule for international mailing


back to top ⇑



3. About Ticket Sales and Purchase



Can I buy advanced tickets for all PS COMPANY bands?
How do I buy tickets?
I want seats in the front, can I choose?
Do I have to be in Japan when I buy advanced tickets?
Can I buy things without having an address in Japan?
Do I have to pay in Japanese Yen?
I have purchased a ticket, but I am unsure if the procedure is finished.
I bought tickets, but I have not received an e-mail from PS COMPANY.
I have purchased tickets, but when and where will I get them?

Can I buy advanced tickets for all PS COMPANY bands?


Yes, you can. Since there are special seats saved for GLOBAL PS COMPANY FAN CLUB, there is a higher chance for members to obtain tickets than the Japanese fan clubs.

Also, the ticketing fee will only be 5 % as compared to the transaction fees for buying them through the Japanese fan clubs.

However, in some cases tickets might not be available depending on the venue capacity. Further information for tickets that are available will be available in tnhe "What's new?" section of the site. Also, if you wish to buy tickets for events not announced on the site, please contact us.


How do I buy tickets?


You can purchase online, through the GLOBAL PS COMPANY FAN CLUB web site.


I want seats in the front, can I choose?


Seats can not be chosen, as it is common for all fans in Japan.


Do I have to be in Japan when I buy advanced tickets?


No, you don't need to be in Japan when you buy tickets.


Can I buy things without having an address in Japan?


Yes, if you are a member of the fan club, you can do any purchases without an address in Japan.



Do I have to pay in Japanese Yen?


You can purchase using the currency of your country.


I have purchased a ticket, but I am unsure if the procedure is finished.


The payment procedure has been finished with receiving the confirmation e-mail under the at PayPal registered e-mail address. Moreover, at the end of the application period, you will receive an e-mail from PS COMPANY under the same e-mail address. All details are stated in that e-mail, therefore please confirm the data carefully.
Note: In case of a lottery drop out after the payment, please refer to the details in this e-mail under the same address in any case.


I bought tickets, but I have not received an e-mail from PS COMPANY.


All e-mails concerning the purchased tickets will be sent to the PayPal registered e-mail address. Please check back with that account. I case no e-mail has arrived in the turn of one week, please contact us.
Further, the confirmation e-mail from PayPal, as well as the e-mail from PS COMPANY, which will be sent out at the end of the application period will be sent to the at PayPal registered e-mail address.
Note: In case the e-mail addresses registered at the GLOBAL FC and PayPal differ, the confirmation e-mails will NOT be sent to the e-mail address registered at the GFC.


I have purchased tickets, but when and where will I get them?


After the application period has ended, detailed information will be sent by e-mail through PS COMPANY. Please refer to that e-mail. In case that no e-mail has arrived by the turn of one week, please contact us.



back to top ⇑


4. About the membership information


(1) I registered a wrong address (e.g. telephone number)! How can I change it?


We are building a system where you can edit your account by yourself. Thank you for your patience.
If you would like to correct or change your registered data, please send an e-mail to pscompany_gfc@cooljapan.co.jp with your correct information.


back to top ⇑


5. About the membership fee


(1) How much is the membership fee?


- First year: JPY 10,000 (entrance fee JPY2,000, annual fee JPY8,000)
- Second Year and after For Subscription: only annual fee JPY 8,000
Buy one year annual fee JPY 10,000


First year Second year and after
Subscription

10,000 JPY

8,000 JPY

One year payment

10,000 JPY

10,000 JPY



Note:
* We recommend subscription because the membership fee from the second year on will be 8,000 JPY instead of 10,000 JPY.
* If you cancel the subscription from PayPal, your membership will automatically be canceled regardless of the membership term. All data stored for fan club membership purpose will be deleted automatically because of the system configuration, therefore you can not access any services of the GLOBAL PS COMPANY FAN CLUB afterwards.
If you do not wish to renew your membership contract, please cancel your subscription right before the expiration date.


back to top ⇑


6. About the payment of membership fees


How do I pay?


How do I pay?
Can I pay with other payment method besides PayPal?
Can I pay without having a credit card?
What happens to the payment for the following year?
Can I pay for several years?
What is the difference between subscription and an annual payment?

If you are an MJP member

1. Click "Registration" on the top page (http://www.musicjapanplus.jp/fanclub/pscompany/)

2. The "Fan Club Membership Terms" will be shown.for you to read carefully. If you agree to the terms, check "Agree" and click "Continue".

3. Click "Yes".

4. Login with your MJP account.

5. Click "Upgrade"

6. The "Fan Club Membership Terms" will be shown for you to read carefully. If you agree to the terms, check "Agree" and click "Continue".

7. Check your mail to get your validation code. Copy and paste it to "Postkey" in the form. Click "Continue"

8. Confirm your information and click "Continue"

9. Type in your address and click "Continue"

10. Enter your phone number and click "Continue"

11. Click "Subscribe" for a service subscription or "Buy now" for a one-year payment.

12. Make your payment through PayPal.

13. Return to the GLOBAL PS COMPANY FAN CLUB site and enjoy!


If you are not a MJP member

1. Click "Registration" on the top page (http://www.musicjapanplus.jp/fanclub/pscompany/)

2. The "Fan Club Membership Terms" will be shown.for you to read carefully. If you agree to the terms, check "Agree" and click "Continue".

3. Click "No".

4. Fill in your information

5. Check your mail to get your validation code. Copy and paste it to "Postkey" in the form. Click "Continue"

6. Confirm your information and click "Continue"

7. Type in your address and click "Continue"

8. Enter your phone number and click "Continue"

9. Click "Subscribe" for a service subscription or "Buy now" for a one-year payment.

10. Make your payment through PayPal.

11. Return to the GLOBAL PS COMPANY FAN CLUB site and enjoy!



Can I pay with other payment method besides PayPal?


Currently, we only accept PayPal. We are planning to install other payment methods in the future.


Can I pay without having a credit card?


If you have a PayPal account, you don't need a credit card to make a payment.
However, your PayPal account balance must be at least the same or higher than the total amount of the payment or you need to add a debit or credit card to your PayPal account.


What happens to the payment for the following year?


It differs depending on the payment method you chose when you registered to the fan club. Please refer to the states written below.
1. Subscribed membership will be renewed automatically in the second year and after.
2. Others will be receiving a reminder mail one month before the renewal deadline. Please follow the instruction in the e-mail to renew your membership.


Can I pay for several years?


We don't accept payment for several years. Please choose "Subscription" for continuous membership or renew your account every year.


What is the difference between subscription and an annual payment?


1. Your membership will be automatically renewed from the second year onwards. You don't need to go through any additional renewing procedures. Your membership will be renewed from the second year and after andthe service will continue.


2. If you choose to make annual payments, you will receive three renewal notifications (3 weeks, 2weeks and 2 days) before your renewal date.
If you follow the instruction in the mail and complete the renewal procedure, the service will continue.
If you do not renew by the due date, the service will be suspended by the day your membership expires. (Cancellation will be done automatically.)


back to top ⇑


7. About Cancellation


How can I cancel my subscription?
Will the membership fee be refunded, if I cancel my membership before the renewal date?
Can I still access the site after the cancellation?
Can I keep using my membership number after the cancellation?
Can I re-register right after the cancellation?
Why is the membership fee for the subscription cheaper?

How can I cancel my subscription?


1-1. For those who chose subscription

First, cancel your fan club subscription within your PayPal account.
Please cancel your subscription using the steps described below.


1. Login to your PayPal account.
2. Click on the "History" tab.
3. Choose the subscription payment and click "Detail"
4. Click "View details"
5. Click "Cancel"
6. Click "Cancel profile"


If you cancel the subscription with the instruction mentioned above, your fan club account will be deleted automatically.

Then, your cancellation is completed.


1-2 For those who chose a payment method besides subscription.

Your account will automatically be cancelled if you do not renew your account by the renewal deadline.
You don't need to go through any procedure with your PayPal account.
If you wish to terminate your fan club account within the membership term, please send a mail to the fan club separately.


Will the membership fee be refunded, if I cancel my membership before the renewal date?


Please note that if you cancel your membership on your own accord, neither entrance fee nor the annual fee will be refunded.


Can I still access the site after the cancellation?


We're afraid that if you cancel your membership on your own accord, you won't be able to receive any service after the cancellation is completed even if your membership period is not yet terminated.


Can I keep using my membership number after the cancellation?


You can not keep your membership number, as all information connected to it will be deleted with the cancellation.

Can I re-register right after the cancellation?


You can always re-register. However, please note that, if you cancel your membership once, you will need to pay the entrance fee and annual fee again, as you will be treated as a new member again.
Also, your previous membership number will and can not be used, since a new membership number will be issued with renewed membership entry.
Please keep these conditions in mind, when considering a membership cancellation.


Why is the membership fee for the subscription cheaper?


It is a discount for the auto-renewal.

Also, please note that this discount will be applied only to subscription, thowever if you cancel your subscription from PayPal, your membership will automatically be cancelled immediately regardless of the remaining membership term.


back to top ⇑



8. Concerning the Japanese Fan Clubs HERESY, clubALICE, Korpokkur


When will the IDs for HERESY, clubALICE and Korpokkur be provided?


Original members with valid membership of the FCs mentioned above: Please enter your current status and registration data in the form provided in the "What's New" section. After having matched all ID data, the new IDs will be provided through the fan club office.
New entrants to the FC: After becoming a member of the GFC, IDs will be handed out by the FC office. Currently it may take about two to four weeks until the IDs arrive.


Can I buy FC magazines of HERESY, clubALICE, Korpokkur?


FC magazines of the respective FC's are available for purchase through the GLOBAL FC store. Shipping prices vary according to the region and shipping method. Please check our store for more information. Go to store »


back to top ⇑





9.About the site


I can not see the contents in the site.
When can I see the site?
I can not login with my ID and password!
I forgot my password what should I do?


I can not see the contents in the site.


Please check the subdomain of the URL.
http://www.musicjapanplus.jp/fanclub/pscompany/
When www is fr, de, ru or other languges, the site does not show correctly.


When can I see the site?


As soon as you register and make a payment.


I can not login with my ID and password!


Please try to change your password following the instruction below.
If you can not login even after the change of your password, please contact GLOBAL PS COMPANY FAN CLUB from the footer.


I forgot my password what should I do?


Please follow the instruction below to change your password.
1. Go to http://www.musicjapanplus.jp/ and click login button on the top right corner
2. It will show "Forgot Password?". Click.
3. Enter your ID and mail address and Submit
4. Check your mail. Follow instruction.
5. Use your reset password.


back to top ⇑